The official channel, on this side of the ocean.
MCM Robotics is Unitree Robotics' official distributor for South Africa. Buying through us means a manufacturer backed warranty that is claimed and managed from George, genuine parts ordered against your serial number, a landed price in Rand with SARS clearance already handled, and first line support in your own time zone. A grey import gives you none of those things, which matters a great deal the first time something breaks.
Six reasons, none of them marketing.
You are buying from Unitree, not around them.
MCM Robotics is Unitree Robotics' official distributor for South Africa. Stock is imported directly from the factory against your order, not sourced from a third party reseller or parallel importer. Every unit is traceable to Unitree by serial number.
A warranty that is honoured from George, not from another continent.
Warranty claims run through us as the official distributor. We assess the machine locally, coordinate with Unitree engineering, and manage the repair end to end. You never open a support ticket with a factory eight time zones away, and you never ship a six figure machine off on faith.
Batteries, chargers, controllers and structural spares against your serial number.
Parts are ordered as genuine Unitree components matched to your exact unit. No generic substitutes and no guesswork on fitment. A robot you cannot get a battery for is an expensive ornament, and that is the single most common thing that goes wrong with a grey import.
One number, in ZAR, with the customs work already done.
We import directly, handle SARS clearance and invoice in Rand on EFT. You are quoted a landed cost rather than a foreign list price that grows by the time it clears. No surprise duty bill, no clearing agent to appoint, no exchange rate to gamble on.
Remote first diagnostics during South African business hours.
Every robot is checked before dispatch with firmware verified and hardware inspected. After that, most issues resolve over a call using logs, video and firmware state, without shipping anything anywhere. First line support is carried by the people who sold and imported the machine.
Our own G1 works South African corporate events.
MCM Robotics is part of the MCM Group, a family of operating businesses in George. The machines we sell are machines we operate, so the advice you get on payloads, battery life and what a platform will actually survive comes from running them, not from a brochure.
Official channel against a grey import.
Both routes land a robot in South Africa. Only one of them is still useful to you in month fourteen, when a battery has aged out or an actuator needs replacing.
| Through MCM Robotics | Grey import | |
|---|---|---|
| Warranty | Manufacturer backed, claimed and managed locally | None. The factory has no record of the sale |
| Spare parts | Genuine Unitree parts against your serial number | Whatever you can source yourself, if anything |
| Price | Landed cost in Rand, duties and clearing included | List price plus duty, VAT, clearing and freight, discovered later |
| SARS clearance | Handled for you | Yours to arrange, and yours to get wrong |
| Pre dispatch check | Firmware verified, hardware inspected | Sealed box, first power on is your test |
| Support | First line support from George, in SA hours | Email into a queue, in another language and time zone |
| Firmware updates | Guided update paths for your platform | Update and hope |
| Recourse | A South African company and a phone number | A shipping label |
Straight answers.
Still not sure? Phone us on +27 44 878 2917 or send a message and a person will answer.
Ask us anythingIs MCM Robotics the official Unitree distributor in South Africa?
Why not just import a Unitree robot myself?
What does the warranty actually cover, and who handles a claim?
Can I get spare parts in South Africa?
How long does delivery take and how am I invoiced?
Do you support development work and research use?
Tell us what the robot has to do.
Send us the job, not the model number. We will tell you which platform fits, what it lands at in Rand, and honestly whether it is the wrong tool for what you are trying to do.