Support · Fault reports & warranty

Report a fault or log a warranty claim

One form, one reference. Tell us what the robot did, attach what you saw, and our technical team takes it from there. We reply to every fault report within 2 business days (Mon–Fri 08:00–17:00 SAST).

Reviewed by our SA technical team Tracked with a reference and a private link Official Unitree support, South Africa

Is the robot smoking, is a battery swelling, is it moving unexpectedly, or is someone hurt? Stop. Power it down only if that is safe, keep people and animals clear, and phone us now: George +27 44 878 2917 · Midrand +27 12 030 3451 · Mon–Fri 08:00–17:00 SAST. Outside those hours: keep the robot powered down and isolated, lodge this report, and we phone you first thing.

1 Your details

2 Your robot

3 What happened

4 Evidence

1 Your details

So we know who you are and how to reach you about this claim.

Full name*

Company / organisationoptional

Email address*

Contact number*

Address*

City / Town*

Province*

Postal codeoptional

2 Your robot

Pick the robot type first — the matching models will load below.

Type of robot*

Specific model*

Date of purchase*

Robot serial number*

Assess this under warrantyWe check proof of purchase, the serial against our records, the warranty window and the cause once the evidence confirms it — then tell you the decision on your tracking page. Without this, the report is handled as a normal support case.

3 What happened

Describe what you saw, not what you think caused it. We record the symptom first and confirm the cause once the evidence supports it.

How serious is it right now?*

Safety riskSmoke, fire, a swelling battery, uncontrolled movement, or someone was hurt Robot unusableIt will not start, move or connect, or it stopped mid-task and stays down Degraded / intermittentIt works, but not properly, or the fault comes and goes Question / cosmeticAdvice, a part, a setting, or damage that does not affect operation

What broke / what needs attention?*

What actually happened?* 0 / 4000

Reads what you wrote above and suggests the fields below. You check every suggestion before sending — nothing is sent for you.

What did you expect the robot to do?optional

What happened immediately before?*

The robot's condition right now*

What happened before?*

When did it happen?optional

Firmware / app versionoptional

Any recent changes?optional

4 Photos & videos optional, but they decide the cause

A short video of the fault, photos of any damage and screenshots from the app tell us more than any description. Updates and resets erase the robot's logs — please do not reinstall or factory-reset before we reply. You can add more files later from your tracking link.

Drag & drop, or click to browse Images and videos · up to 8 files · max 64 MB each

By submitting, you agree that MCM Robotics may contact you about this claim. We handle your details per POPIA and never share them.